Privacy Policy
This Privacy Policy explains how Print Essence processes personal data when visitors use the website, submit inquiries, upload files, or place print-related requests.
Why We Use Data
We use personal data to respond to inquiries, review uploaded files, assess print specifications, prepare quotes, manage test print and production steps, arrange payment and delivery or collection, provide status updates, maintain records, secure the website, and meet legal or accounting obligations.
Service Providers
We may share personal data with payment processors, delivery or collection partners, hosting and technical service providers, and other operational vendors that support the website or order process. These parties may process data only for the services they provide to us and under appropriate confidentiality or data protection terms.
Legal Disclosure
We may disclose personal data when required by law, court order, or a lawful request from public authorities. Data may also be shared where necessary to establish, exercise, or defend legal rights, or to address security, fraud, or misuse concerns.
GDPR Overview
Where GDPR applies, we process personal data on a lawful basis such as performance of a contract, legitimate interests, consent, or compliance with legal obligations, depending on the context of the interaction.
For users in the European Economic Area, the General Data Protection Regulation may apply to our processing of personal data.
GDPR Rights
Where applicable, users may request access, rectification, erasure, restriction, portability, or object to processing. Consent may be withdrawn at any time for processing based on consent, without affecting prior lawful processing.
Data We Collect
We may collect contact details, order and inquiry information, uploaded files, file specifications, payment-related records, delivery or collection details, and technical data such as device and usage information. Where a user submits artwork or image files, the content of those files may also be processed to carry out the requested print service.
How We Collect Data
We receive data from contact forms, email messages, file uploads, order communications, and test print or production review steps. We may also obtain limited technical data automatically when the website is used, including information collected through cookies or similar tools.
Types of Cookies
We may use essential cookies to support basic site functions, preference cookies to remember settings, and limited analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose.
Cookie Control
Users may block or delete cookies in their browser, but some site functions may not work as intended if essential cookies are disabled. Non-essential cookies, where used, should be managed through the available preference tools or browser settings.
Contact Information
Depending on applicable law, users may have rights to access their data, correct inaccurate information, request deletion, object to certain processing, or ask for restriction of processing. Some requests may be limited where we must keep data for legal, contractual, or security reasons.
To exercise a privacy right, a user should provide enough information for us to identify the relevant data and verify the request. We may ask for additional details where needed to confirm identity or understand the scope of the request.
We keep personal data only for as long as needed to handle the inquiry, complete the order, maintain business records, resolve disputes, or meet legal obligations. When data is no longer required, it is deleted or anonymized in line with our retention practices.
The updated version will apply from the date it is published on the website unless a different effective date is stated. Users should review the policy periodically to stay informed about current processing practices.